Journal of Engineering and Applied Sciences Technology

This paper addresses the critical need for enhancing the urban commuting experience in Pune, India, amidst its rapid population growth and urbanization. Focused on the upcoming Pune Metro, the study pioneers a user-centered information system aimed at streamlining the public transit experience. We present a novel design of a transit map, employing an alphanumeric box and grid layout that significantly improves legibility and navigational ease for commuters. Complementing this, the paper details the development of intuitive, user-friendly interfaces for both self-service kiosks and a comprehensive mobile application. These designs are the result of extensive field research and user interviews, ensuring they meet the diverse needs of the local commuter base. The integration of digital and physical information systems forms a core part of our strategy, aiming to provide a cohesive and seamless transit experience. The paper emphasizes the importance of user-centric design in public transportation systems and sets a benchmark for future urban transit
solutions. Furthermore, it outlines plans for future usability studies to validate and refine these solutions, ensuring they adapt to evolving commuter needs and preferences. Through this work, we contribute to the broader discourse on enhancing urban mobility and setting new standards in public transit system design.